I've been invited, as consultant, to participate in a pilot project at CN in 2013. The goal was to develop one of their most critical eBusiness application through SCRUM methodology an UX practices. CN's clients use SI to plan and book their transportation needs.
SI - Shipment Instructions Re-engineering
Client: Canadian National Railway
Business goals, product vision and technical specifications Personas and ux research reports Sitemap and information architecture Experience maps, user journeys and user flows UX wireframes Interactive prototypes Visual design